Client Benefits

“I have worked with and known Bob Moss for around 20 years.

He was a very capable and effective senior manager in a major international corporation.

Now, in his own consultancy, he is a successful operator. He is creative with his own products, processes and services that he offers and has proved to be a valuable asset to his clients.

With a direct and confident style, Bob is forthright when necessary but usually remains good humoured as well which makes him easy to work with across all organisation levels.”

“I was lucky enough to work with Bob in Australia for Hyundai Motor Company. Bob’s vision for our company’s customer retention project was a mirror image to ours. When creativity and strategy work hand in glove good things come about.

Bob “The man is a force of nature”, bright, with the ability to articulate his ideas and a real team builder. I look forward to working with Bob on future projects.”

“Over the years I have known and had the pleasure to work with Bob Moss he has continually shown his desire to support our industry encouraging new ideas and focusing on growth.  He demonstrates an exemplary knowledge of the motor industry.  From processes and procedures that enhance productivity and efficiency to client support strategies that secure their retention.

Bob has been an asset to the training and development across our Group, and I have no hesitation in recommending him to any business who is interested in improving their systems and ultimately their bottom line.”

“Our dealership group has worked with Bob Moss both independently and through our Group for many years.  We have found Bob’s deep knowledge, common sense approach and real-world attitude helpful, insightful and critical in improving our service business in an ever-changing world.”

“I have worked with Bob for many years under the Group banner from being a team leader for the service operations and over the last 3.5 years as CEO for the group, Being from a technical background and now CEO having that grounding makes you understand what Bobs expertise is about and how effectively his analytical approach to service operations works.

He applies solid measurements and training for my service managers and staff across the group and as a result have  seen my young service managers and old grow into their positions under the guidance and expertise of Bob with his coaching.

I would highly recommend Bob into any future roles where his wealth of knowledge and understanding of the industry could be utilised.”

“It is clear from the minute Bob walks into the dealership that he knows the industry inside out.  Bob is engaging to talk to and brings real energy to the business.  But he doesn’t mince words and has a knack for getting to the heart of the matter in seconds. 

Bob is not afraid to roll his sleeves up and resists the temptation to deal only at the conceptual. Instead he goes right to the source and gets an understanding of what’s going on at the coal face before zooming back out and making recommendations at a strategic level.  An absolute pleasure to work with, always insightful and always diligent.”

“We have engaged Bob to work with our Service Manager on a number of occasions and each time we have noticed a lift in the performance of the Service team. Bob’s experiences across all aspects of the Service Department enable him to pinpoint areas of the business that require attention quickly. His manner is supportive and encouraging and it is an absolute pleasure to have him in the business sharing his knowledge and insights.”

“Bob, a thorough gentleman and most co-operative and goes the extra yard to be helpful. He was most proficient as the a Group Trainer.”

“I have been fortunate enough to work with and entrust my team with the services of Bob Moss, our Service operations have benefited immensely from his expertise plus articulate delivery.

With Bob’s regular input, financial reporting with departmental and management accountability he has transformed our Service operations into a bench mark performer in a highly competitive industry within New Zealand’s largest automotive franchise.”

“We have worked with Bob over the past 16 years in our business.  Bob has spent many hours with our service teams analysing our service operations and our teams to help them grow and work more efficiently.  Bob has a very strong depth of knowledge in the area of vehicle servicing and knows what he is talking about, which has assisted our business greatly over the years. I think one of the areas we are not that good at is working on our business as we are constantly working in it.

What Bob brings to us is that he spends the time working on our business through spending with us and our teams and presents us with opportunities to grow and improve, we are lucky for this.”