- Dealer Service Department Profitability Assessment and Consulting.
- Dealer Parts Department Profitability Assessment and Consulting.
- Dealer Compliance/Assessment Service.
- Dealer Retention Measurement can be arranged using Dealer hard data. This can complement CSI.
- Body Shop Assessment and Consulting.
- Dealer Services & Parts Training.
- Design and construction on-line training courses for Service, Parts and Warranty.
- Manufacturer/Dealer operations manuals design and construction for Service, Warranty and Parts.
- A full Warranty Audit for Manufactures or large dealer Groups. Modern fast fully automated system.
- Management Training
- Service Profitability and Customer Satisfaction
- Monitoring Performance
- Financial Analysis and Forecasting
- Service and Parts Merchandising
- Facility Utilization
- Maximizing the Production Staff
- Customer Contact Staff Training
- Basic Service Advisor Course
- Customer Consulting Proccess
- Selling Appointment
- The Appointment Process in Depth
- The Active Delivery Process
- The Professional Service Advisor
- Overcoming Customer Objections
- Warranty
- Warranty & Policy
- Warranty Claim Compilation
- New Warranty Clerk Introduction and revision
- Online Claim Entry
- Dealer Face to face (in-house)
